Pastoral Care Coordinator - Lifestyle

Your Key Focus Areas

Area

Key Success Indicator

Pastoral Care Services

(75%)

Providing personal spiritual support and Pastoral Care services to residents and clients in line with their preferences and Catholic Healthcare’s Mission

Mission Formation

(15%)

Supporting mission formation activities for employees within the residential aged care home

Safety and Compliance

(10%)

Working in a safe manner to protect yourself, your colleagues, and residents; closely, following all policies and procedures

Pastoral Care Services

Key Success Indicator

Achieved by

Providing personal spiritual support and Pastoral Care services to residents and clients in line with their preferences and Catholic Healthcare’s Mission

• Establishing and maintaining effective relationships with residents and clients
• Encouraging resident and client choice and participation in pastoral care services
• Providing spiritual support and pastoral care services to residents, clients, family members, and employees that is person-centred, faith-based, inclusive, and friendly
• Preparing spiritual celebrations to recognise special days of remembrance
• Preparing prayers and moments of reflection to share with residents, clients, family members and employees
• Creating and providing leadership for worship and pastoral care activities with residents, clients, and their family members when whey enter palliative care or end of life
• Supporting employees, residents, clients, and family members when residents and clients are entering palliative care or end of life
• Supporting the teams and resident / client family members access support services to assist with bereavement associated with the loss of a resident or client
• Maintaining pastoral care assessments and progress notes within eCase / CRM
• Promptly reporting any changes in resident or client health status to the Registered Nurse or Care Advisor on duty
• Facilitating pastoral and spiritual visits and support from ministers of various faith groups
• Coordinating liturgical resources and maintaining the reflective space of chapels and prayer rooms

Measured by

• Aged Care Quality Standard No 1 and 4 is achieved within the home
• Strong relationships exist with external clergy and spiritual mentors
• Resident and family feedback, as received via resident surveys, compliments and complaints

Mission Formation

Key Success Indicator

Achieved by

Supporting mission formation activities for employees within the residential aged care home

• Working collaboratively with the Mission Manager to provide learning and development opportunities for employees and volunteers to support the deeper understanding of the Catholic Healthcare mission and values
• Working collaboratively with the Residential Manager or Regional Manager to provide opportunities for employees and volunteers to support the delivery of pastoral / spiritual care services to our residents and clients
• Working closely with the Mission team to provide formation activities for employees
• Actively participating in continuous professional development activities for yourself, including attending retreats, conferences, or short courses as offered

Measured by

• Employee feedback, as received via employee surveys, compliments and complaints
• Evaluations and feedback from Mission / Pastoral Presentations or related mission matters made on orientation days, training days, or employee formation
• Performance feedback and records

Safety and Compliance

Key Success Indicator

Achieved by

Working in a safe manner to protect yourself, your colleagues, and residents; closely following all policies and procedures

• Working in a safe manner to protect yourself, your colleagues, and residents and clients 
• Ensuring resident and client safety during pastoral / spiritual care services, including conducting environmental and activity risk assessments
• Closely following all safety policies and procedures, being vigilant for risk and promptly reporting all hazards
• Proactively maintaining an awareness and understanding of all Catholic Healthcare policies and procedures, seeking further clarification from management whenever necessary
• Completing all mandatory training programs
• Maintaining your duty of confidentiality relating to residents, clients, volunteers, and employees, ensuring that any confidential information that becomes known through the course your employment remains confidential

Measured by

• Resident, client, and family feedback, as received via resident surveys, compliments and complaints
• Resident, client, and employee incident report data (injuries and near-misses)
• Performance feedback and records