Facilities and Equipment Manager

Job Type: 10-month Maternity Cover

Location: Various - Adelaide / Melbourne / Sydney

Position Overview: Join SILK Laser Group, an integral part of Wesfarmers Health, as the Facilities and Equipment Manager. In this role, you will uphold and drive compliance with our high operational standards across our network of approximately 146 laser, skin, and body clinics throughout Australia and New Zealand. Your primary responsibilities will include overseeing the Repairs & Maintenance Program and the Clinic Facilities Audit Program to ensure the safety, efficiency, and brand standards of our clinics at all times.

Responsibilities:

Safety, Health & Wellbeing:

• Maintain a safe working environment, adhering to organizational safety and risk policies.
• Promote continuous improvement processes to ensure a safe and healthy environment for staff and clients.

Leadership:

• Contribute to the development and implementation of processes with a focus on continuous improvement.

Clinic Operations Support:

• Oversee the Clinic Facilities Audit Program to maintain consistently high standards.
• Manage and improve the I-Audit Operating System and Clinics Ticketing system.
• Analyse business processes and work with finance to manage clinic expenses effectively.

Clinic Facilities:

• Review clinic audit actions and incorporate repairs and maintenance into an annual program.
• Manage ad hoc requests for facility repairs and maintenance.
• Maintain an up-to-date asset register for Finance.

Clinical Equipment Repairs and Maintenance:

• Ensure effective suppliers and schedules for clinic equipment service and repair.
• Address repairs impacting clinic/customer safety or performance as a top priority.
• Maintain an up-to-date asset register for Finance.

New Clinics and Clinic Refurbishments:

• Oversee approved clinic refurbishment programs to ensure completion within budget and standards.

Customer Experience:

• Prioritize customer-facing tasks to ensure the highest level of customer experience.

Experience and Personal Requirements:

• Demonstrated experience in a high-volume role, managing conflicting priorities.
• Strong attention to detail and customer-first focus.
• Experience in budget preparation and management.
• Excellent communication, relationship building, and negotiation skills.
• Proficiency in IT tools such as I-Audit, Microsoft Office, particularly Excel.
• Proactive approach to problem-solving and risk management.
• Ability to work independently or as part of a team and adapt to change.
  
  

Benefits: As part of the Wesfarmers Group, you'll have access to further career development and training opportunities. Enjoy complimentary laser treatments and discounts on products and services.

Join Us: If you're passionate about driving growth, fostering innovation, and delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience and why you're the ideal candidate for this role.

About Us: SILK Laser Clinics, a vibrant member of the Wesfarmers Group, is undergoing rapid expansion with a commitment to providing state-of-the-art treatments and unparalleled service to approximately 2 million clients across Australia and New Zealand.

Note: Only shortlisted candidates will be contacted for further consideration.