General Manager

A Luxury Lifestyle Offering in the Sydney CBD

Find your Zen at Vibe Hotel Sydney Darling Harbour, the perfect base for exploring Sydney's vibrant CBD. Just steps from eclectic dining, top attractions, and world-class entertainment, our hotel offers a chic, relaxing retreat amidst the city's energy.

Our guests can step outside to experience Sydney's best: shop at Pitt Street Mall, enjoy iconic views at Circular Quay, or catch a show at Capitol Theatre. When they return, guests can unwind in our serene rooms with Manhattan-inspired design, complimentary Wi-Fi, and stylish amenities.

With stunning city views and a heated rooftop pool, Vibe Hotel Sydney Darling Harbour also houses Above 319, one of Sydney’s finest rooftop bar.  For drinks and dining with a different view, head downstairs to the hotel’s casual dining option, The Sussex Store. Open early until late, it’s the ideal spot for everything from a quick coffee to a leisurely lunch. For in-room dining or a workout, we've got them covered with room service and a fully equipped gym.

About the role:

As the General Manager, you’re a natural-born leader who inspires, innovates and empowers all around you. Consistent outperformer and commercially strong, you know all its and bits to driving top line revenue and bottom-line profits across rooms and F&B. You thrive on delivering mind-blowing experiences, always ready to delight and amaze our guests with your “Go Make a Difference” attitude.

With you at the helm as mentor and coach, the thing that sets you apart is your passion for people and exceptional service, which knows no bounds. It’s what makes you tick, and others gravitate towards you.

You embrace the ‘big picture’, without losing sight of financial targets and strategic goals. You’re the proverbial rainmaker where the sun always shines.

Key Responsibilities include (but are not limited to) ….

• Oversee the daily operations and performance of the hotel including all departments and team members, ensuring smooth running and exemplary guest service
• Preparing and reviewing budgets and forecasts, managing and chasing debtors, overseeing orders and conducting audits
• Partnering with Sales, Revenue and Marketing, to build an annual business plan and actively monitor and revise it based on hotel performance

About You:

Experience:

• Strong luxury / lifestyle / upper upscale hotel brand (international or boutique) exposure, with 5-10 years of hotel management experience with a minimum of 5 years at a General Management level in Brisbane, Melbourne or Sydney.
• Strong Revenue experience in managing hotels that have maintained a No 2 or 3 in RGI in STR comp set.
• Effective sales and marketing background leveraging Brand systems to optimise the performance of the hotel.
• A flair and passion for F&B, with experience in the development and operation of concept venues / bars / restaurants.
• An experienced hotelier and leader who can collaborate, engage, and influence with key stakeholders, and partners.
• Proven experience in team development, luxury service delivery and operations, driving business development.
• Elevated level of detail, flair, and charisma, with a keen eye for product and people presentation.
• Exceptional organisation and time management skills with a demonstrated ability to work to project deadlines and partner with key business stakeholders on important milestones and project activities.
• Has an initiative based approach to problem solving, with full accountability and ownership of all hotel management and pre-opening activities within scope.
• Strong commercial acumen, with the ability to balance luxury service outcomes, whilst achieving profitability and performance outcomes
• High standards of attention to detail and strong communication (written & verbal)
• Excellent grooming and personal presentation
• Full permanent Working Rights in Australia

Certifications (currently hold):

• Approved Managers Licence
• Responsible Service of Alcohol (RSA)
• “Provide First Aid” Certification (HLTAID0003 Provide First Aid or similar)

Why TFE Hotels….

• Supportive, friendly team and company culture
• Global hotel discounts for you and your family and friends
• Travel and wellness discounts
• Paid Birthday leave to celebrate the day and eat cake
• Food and Beverage discounts at our cool bars with amazing views
• Leave options to attend to the things in life that are important to you
• Paid parental leave
• International exchange opportunities - explore your career on the other side of the globe
• Learning, development, and career progression
• Community - Giving back out there, feels extra good here
• Recognition with your chance to shine

At TFE Hotels, we recognise and celebrate your uniqueness, and promise to give more back. 

Are you ready to shine? We’ll help you find more. You deserve it. So, dive in and find more as part of our leadership team at TFE Hotels!