Compliance Manager

At TFE Hotels, we’re people people - and our people are without a doubt, our most valuable investment. Be rewarded and join an Australian-based company that encourages career progression, and offers a fun and supportive company culture.  

 
About the role: 

As Compliance Manager, reporting to the Director, Risk, Safety and Wellbeing, you are the business’s go-to for risk management, compliance and insurance support. You’re relentlessly focused on streamlining systems, processes and reporting practices, applying a continuous improvement mindset to deliver tangible business improvements. 

A systems whizz, you lead the business in digital systems evolutions for risk and compliance management to ensure systems deliver the most practical and effective reporting outputs to empower decision-makers and risk owners at all levels of the organisation. 

Key Responsibilities (but are not limited to): 

Compliance 

• Lead the streamlining and consolidation of compliance data streams and reporting tools to enable the best possible reporting outputs to support leaders, risk owners and decision-makers
• Develop and deliver audit and verification activity to actively test and verify compliance data and reporting outputs 

Insurance 

• Lead and proactively manage potential and active public liability insurance compensation claims, liaising with operations teams, insurance claims handlers, loss adjusters and insurers in obtaining material information/evidence, coordinating correspondence, ensuring timely action of all related task requirements through to allocation of funds
• Partner with operations teams in delivering public liability insurance loss prevention and risk mitigation activities to reduce business risk.
• Engage with internal stakeholders to provide advice and guidance on all insurance matters including contract clauses relating to insurance. 

Risk Management 

• You champion a risk management mindset and approach across the business, ensuring systems, processes and data to enable effective mitigation of material risks.
• Partner with the Group Director – Risk, Safety & Compliance in owning the business Enterprise Risk Management Framework, facilitating operational risk reviews and the group risk register. 

Third-Party Contractor Management 

• Own and manage the business Third Party Contractor risk management framework, guidelines and supporting processes, including quarterly Tier 1 contractor performance review and reporting process.
• Conduct and coordinate pre-vetting risk and safety reviews of potential ‘Tier 1’ contractors as part of the TFE vendor procurement process 

About You: 

• Hold formal tertiary qualifications in Finance, Risk Management or a relevant Business-related degree
• A minimum of 3 years’ experience in a similar-sized and structured organisation
• An understanding of ISO 37301:2021 - Compliance management systems and how to establish and manage compliance frameworks to achieve objectives of the Standard
• Strong written communication skills and report writing experience, at executive & board level.
• Previous experience developing and delivering training programs to improve business knowledge, capability and performance
• Well-developed internal working relationships, to ensure effective management of key external relationships with brokers, insurers, and legal providers.
• Exceptional attention to detail, delivering high-quality outcomes
• Proficient in the use of Microsoft Office 365 and confident working as a systems administrator
• Exceptional organisational and time management skills 
• Full-time permanent working rights for Australia 

Why TFE Hotels: 

• Supportive, friendly team and company culture 
• Global hotel discounts for you and your family and friends  
• Travel and wellness discounts  
• Paid Birthday leave to celebrate the day and eat cake 
• Food & Beverage discounts at our cool bars with amazing views 
• Leave options to attend to the things in life that are important to you 
• Paid parental leave  
• International exchange-the chance to explore your career on the other side of the globe  
• Learning, development & career progression  
• Community engagement (giving back)  
• Recognition and your chance to shine   

Sounds like you? We’d love to chat.  

We’ll help you find more as part of our leadership team at TFE Hotels!