Functional Analyst - Salesforce

The Opportunity

Vocus is seeking a highly motivated person to join our team in either Sydney or Melbourne locations. The As the Functional Analyst is primarily responsible for driving technology and process improvement for our stakeholders, through the Salesforce and the related ecosystem. This role requires a passion for problem-solving and best-practice knowledge for using the ServiceNow platform to provide positive business outcomes.

What you’ll be doing day-to-day

• Work with various stakeholders to analyze business requirements and convert to Salesforce solutions that enable the business to achieve its CX objectives, improve user experience, and drive operational efficiencies
• Leverage standard Salesforce functionality with the aim of minimizing the use of custom development to solve complex business requirements as part of a cross-functional agile team.
• Responsible for quality assurance, ensuring accurate testing cycles
• Complete gap analysis for as-is and to-be processes; translating into functional and technical specifications.
• Analyze multiple data sources in an investigative manner and present insights and opportunities
• Support change management initiatives related to new feature releases including documentation and training.
• Maintain familiarity with upstream/downstream integrations and their impact on feature enhancements
• Identify, document, communicate and reinforce standard business processes as they relate to the [platform name] platform
• Create operational excellence through best practice sharing and process consistency across all users.
• Serve as an agent of change and drive effective communication to all business stakeholders.

What you’ll bring to this role

• At least 5 years of Salesforce experience, with at least 2 years experience in a business environment
• Relevant qualification for platform [e.g. Salesforce certifications, Service Now certifications, API/gateway/mulesoft knowledge]
• Strong ability to converse with both end-users and IT employees at all levels of the organisation.
• Able to demonstrate strong understanding of platform features and functionality
• Proven ability to match functional requirements with best practice design and configuration-based solution approaches
• Good understanding of all aspects of the systems/software development life cycle.
• Technical knowledge of programming, system design, IT infrastructure and database concepts.
• Excellent communication skills, both written and verbal.
• Sound ability to analyse, isolate and interpret business needs and develop appropriate technical solutions.
• Sound technical specification writing/documentation skills
• An appreciation of both IT and business strategy.
• Ability to foresee and analyze project risks and develop risk management plans.
• Strong customer service focus.
• Knowledge of business process re-engineering.
• Tertiary level qualifications in Business, Science, Engineering or Economics

What We Offer 

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy: 

• Diverse and dynamic teams with a supportive and inclusive culture. 
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities. 
• Flexible hours and a hybrid working environment 
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers. 
• Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service! 
• Study assistance programs to excel your personal growth, learning and development. 
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective. 

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business. 

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives. 

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.  

About Us 

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.  

Ready to take the next step? 

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!  

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.   

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.