Sales Operations Analyst

The Opportunity

The key purpose of the Sales Operations team is to enable the Sales teams to achieve their sales and revenue performance objectives.

We currently have a great opportunity based in Victoria for a Sales Operations Analyst supporting our Federal Government, Defense & Special Projects team, you’ll partner with Sales management and the Sales community to drive and provide day-to-day operational, commercial and administrative support and efficiencies.

We’re looking for someone with a passion for driving change and improving employee and customer experience. Key to your success will be your deep execution capability to get things done.

*** Must be an Australian Citizen as you will need to be eligible to gain a government security clearance – NV1 ***

What you’ll be doing day-to-day

• Clean Order Entry processing and Validation
• Commercial Validation and support through Pricing reviews
• Raise and manage Purchase Orders
• Management of the required controls for services over the RBBP
• Third Party cost management
• Contract Novation management
• Revenue interlock – monitoring the sales cash cycle
• General support as required by stakeholders
• Close business partnering with Sales teams
• Continuous process improvement initiatives

• Ability to operate in the following systems
• Vocus Advances Services Systems
  • Order Manager
  • SPOC
  • Party Manager

• Non-Advances Services System
  • Salesforce
• Pronto
  • Saturn

 What you’ll bring to this role

• Deep understanding of Federal Government contracts and customers
• Strong business partnering capabilities
• A passion for problem solving and supporting sales teams to achieve great outcomes
• Strong understanding of business process and willingness to drive process improvement
• Strong commercial and operational disciplines
• Outstanding stakeholder management, relationship building skills and ability to influence outcomes across the organisation.
• An advanced Excel user and Salesforce user (preferably an admin level)
• Experienced in sales reporting and interpreting commercial data
• Strong business and process knowledge
• Ability to ensure consistency of standards/procedures and promote efficiencies
• High attention to detail and appreciation of broader business context and direction.
• Excellent written and verbal communication skills
• Troubleshooting and problem-solving skills
• People leadership experience

What We Offer 

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy: 

• Diverse and dynamic teams with a supportive and inclusive culture. 
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities. 
• Flexible hours and a hybrid working environment 
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers. 
• Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service! 
• Study assistance programs to excel your personal growth, learning and development. 
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective. 

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business. 

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives. 

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.  

About Us 

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.  

Ready to take the next step? 

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!  

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.   

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.